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Updated on Wednesday, July 16

#19458

OMG: I'm writing this as I wait for my appointment at Health Services. It was scheduled for 25 minutes ago, and I arrived 10 minutes early. This also happened the last time I was here. How are the receptionists so incompetent as to be unable to schedule non-conflicting appointments?!

9 comments

  1. OP here, I ended up waiting for a full hour...

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  2. It might not be the receptionists' fault...

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  3. People's appointments tend to take a bit longer than they're supposed to. Sometimes people ask extra questions and whatnot. Imagine ten clients in a row taking an extra 2 minutes... That becomes a 20 minute wait for you.

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    1. Frankly, I think they should take that into account. I didn't have to wait more than five minutes for Health here, but I recall other cases where I was admitted way over an hour late for a procedure or examination (not just one time either), even 1 1/2 hour once (for a Master's application interview).

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    2. My appointment was in the morning, around 11AM. I doubt the doctor even had 10 patients before me. The point I'm really trying to address here is that if this is happening on a regular basis, Health Services should be re-evaluating their scheduling process. If people are taking longer, then maybe - just maybe - they should schedule longer appointments?

      I can understand a 15-minute wait, but having to wait an hour with an appointment is just ridiculous.

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  4. I've never had a problem in the mornings myself.

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  5. This happens everywhere, not just Health Services

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  6. I waited for seven brutal hours (with an eye infection that required me to cry for six of those hours to keep them moist) to see a doctor at Grand River Hospital. As such, anything at Health Services is cake.

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  7. As someone who regularly sees a doctor (a psychiatrist at St. Josephs) one hour is nothing. Going in the morning is the best way if you have somewhere to be after. I typically spend 2-3 hours in the waiting room on average for appointments. It's due to appointments taking longer than expected, you can't really plan in advance for everyone who had an appointment before you asking you a million important questions, nor can you really tell them to leave.

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